Frequently Asked Questions

AndroHealth is a cloud-based Hospital Information System (HIS) developed by Andromeda ITC for healthcare facilities in Saudi Arabia. It covers the full patient journey — from registration and appointment booking to clinical encounters, billing, and insurance claims through NPHIES.

AndroHealth supports hospitals, clinics, medical complexes, health clusters, dental clinics, eye clinics, dermatology clinics, rehabilitation centers, day surgery centers, maternity and women's health facilities, and mental health clinics. Each facility type has a specialized configuration tailored to its workflows.

AndroHealth is fully cloud-based. You access it from any modern web browser — no hardware installation or local servers required. This means automatic updates, data security with encryption, and access from any device including desktops, tablets, and mobile phones.

Yes. AndroHealth is fully bilingual with complete Arabic and English interfaces. All patient records, reports, prescriptions, and documents support both languages with proper RTL (Right-to-Left) layout for Arabic. Users can switch languages instantly from the top menu bar.

Yes. AndroHealth holds two key certifications: NPHIES Certification for full integration with Saudi Arabia's national health insurance exchange platform, and Saudi Technology Certification recognizing it as a trusted locally-developed healthcare IT solution. Our team also contributed to the NPHIES Implementation Guide specification.

Yes. AndroHealth implements comprehensive security measures: end-to-end encryption for data at rest and in transit, role-based access control with granular permissions per user, department, and function, complete audit trail logging all user actions, automatic session expiration after 10 minutes of inactivity with PIN-based re-authentication, and compliance with Saudi healthcare regulations including MOH requirements and the Personal Data Protection Law (PDPL).

AndroHealth includes: Patient Registration (with National ID verification), Appointment Scheduling (visual calendar with daily/weekly/monthly views), OPD Work List, Electronic Medical Records (EMR), Billing & Payments, Insurance & NPHIES Integration, Reports & Analytics, User & Role Management, Dashboard with KPIs, and Audit Trail. Additional modules include Clinical Decision Support, Patient Portal, and Marketing Campaigns.

Yes. AndroHealth includes a full Electronic Medical Records (EMR) system with clinical documentation, vital signs recording, ICD-10 diagnosis coding, electronic prescriptions, laboratory orders, and radiology requests. Doctors initiate encounters from the OPD Work List, and nurses record vital signs through a dedicated Nursing Work List that automatically populates the EMR.

Yes. AndroHealth includes a Patient Portal where patients can register, book appointments by choosing their department and doctor, view available time slots, check lab results, view prescriptions, and communicate with their healthcare providers. Patients receive booking confirmations and reminders via SMS and WhatsApp.

Yes. The OPD module supports walk-in patients through a priority-based waiting queue. Reception staff can register walk-ins, assign them to the next available doctor, and manage the waiting list with priority levels (Emergency, Urgent, Normal). The patient flow is tracked in real-time from registration to discharge.

Yes. AndroHealth includes a complete billing system with support for multiple payment methods: Cash, Mada, Visa/Mastercard, bank transfers, Tabby, and Tamara. It handles VAT-compliant invoicing with ZATCA QR codes, insurance billing with automatic patient share calculation, discount management, promotions, coupons, discount cards, service packages, and daily collection reports.

Yes. AndroHealth supports multi-branch and multi-facility management through its organizational hierarchy. You can set up parent organizations with child facilities, each with their own departments, locations, wards, and beds. Patient records are shared across branches, users can be assigned to multiple facilities, and management gets consolidated reporting across the entire organization.

Yes. The appointment calendar supports both Hijri and Gregorian date formats. Users can switch between them using the format toggle. This applies throughout the system — appointment booking, patient registration (date of birth), reports, and all date-related fields.

Yes. AndroHealth is NPHIES certified and provides end-to-end integration including: real-time eligibility verification (Discover and Discover + Benefits), electronic pre-authorization requests, automated claim submission with priority selection (Normal/Deferred), claim status tracking across all stages (Submitted, Approved, Failed, Rejected), payment reconciliation, and communication with insurance companies. Our team contributed to the NPHIES Implementation Guide.

AndroHealth handles the complete insurance lifecycle: Health Insurance Company (HIC) configuration with price lists and service mapping, patient eligibility verification, pre-authorization for procedures requiring approval, claim submission (automatic and manual), claim tracking across 5 statuses (Ready, Submitted, Approved, Failed, Rejected), offline authorization for manual cases, payment reconciliation, and poll requests for retrieving NPHIES responses.

Yes. AndroHealth supports data migration through its bulk registration feature, which allows importing patient data from Excel files. Our implementation team assists with data migration planning, mapping your existing data to AndroHealth's structure, and validating the import. Contact our team at [email protected] or call +966 11 483 0044 for a migration consultation.

AndroHealth provides support through multiple channels: email at [email protected], phone at +966 11 483 0044 (Sunday to Thursday, 7:30 AM - 5:00 PM), in-app issue reporting with screenshot and video upload, and our Help Center at docs.ahhis.com with step-by-step documentation. Critical incidents are handled 24/7.

Yes. AndroHealth offers a free trial of up to 14 days with full access to the system — no credit card required, no commitment. Request your trial at ahhis.com/en/free-trial and our team will set up the trial account for your facility.