Question 1

What is AndroHealth?

Accepted Answer

AndroHealth is a cloud-based Hospital Information System (HIS) developed by Andromeda ITC for healthcare facilities in Saudi Arabia. It covers the full patient journey — from registration and appointment booking to clinical encounters, billing, and insurance claims through NPHIES.

Question 2

What types of healthcare facilities does AndroHealth support?

Accepted Answer

AndroHealth supports hospitals, clinics, medical complexes, health clusters, dental clinics, eye clinics, dermatology clinics, rehabilitation centers, day surgery centers, maternity and women's health facilities, and mental health clinics. Each facility type has a specialized configuration tailored to its workflows.

Question 3

Is AndroHealth cloud-based or on-premise?

Accepted Answer

AndroHealth is fully cloud-based. You access it from any modern web browser — no hardware installation or local servers required. This means automatic updates, data security with encryption, and access from any device including desktops, tablets, and mobile phones.

Question 4

Does AndroHealth support Arabic and English?

Accepted Answer

Yes. AndroHealth is fully bilingual with complete Arabic and English interfaces. All patient records, reports, prescriptions, and documents support both languages with proper RTL (Right-to-Left) layout for Arabic. Users can switch languages instantly from the top menu bar.

Question 5

Is AndroHealth certified?

Accepted Answer

Yes. AndroHealth holds two key certifications: NPHIES Certification for full integration with Saudi Arabia's national health insurance exchange platform, and Saudi Technology Certification recognizing it as a trusted locally-developed healthcare IT solution. Our team also contributed to the NPHIES Implementation Guide specification.

Question 6

What modules are included in AndroHealth?

Accepted Answer

AndroHealth includes: Patient Registration (with National ID verification), Appointment Scheduling (visual calendar with daily/weekly/monthly views), OPD Work List, Electronic Medical Records (EMR), Billing & Payments, Insurance & NPHIES Integration, Reports & Analytics, User & Role Management, Dashboard with KPIs, and Audit Trail. Additional modules include Clinical Decision Support, Patient Portal, and Marketing Campaigns.

Question 7

Does AndroHealth include an EMR system?

Accepted Answer

Yes. AndroHealth includes a full Electronic Medical Records (EMR) system with clinical documentation, vital signs recording, ICD-10 diagnosis coding, electronic prescriptions, laboratory orders, and radiology requests. Doctors initiate encounters from the OPD Work List, and nurses record vital signs through a dedicated Nursing Work List that automatically populates the EMR.

Question 8

Can patients book appointments online?

Accepted Answer

Yes. AndroHealth includes a Patient Portal where patients can register, book appointments by choosing their department and doctor, view available time slots, check lab results, view prescriptions, and communicate with their healthcare providers. Patients receive booking confirmations and reminders via SMS and WhatsApp.

Question 9

Does AndroHealth support walk-in patients?

Accepted Answer

Yes. The OPD module supports walk-in patients through a priority-based waiting queue. Reception staff can register walk-ins, assign them to the next available doctor, and manage the waiting list with priority levels (Emergency, Urgent, Normal). The patient flow is tracked in real-time from registration to discharge.

Question 10

Does AndroHealth handle billing and payments?

Accepted Answer

Yes. AndroHealth includes a complete billing system with support for multiple payment methods: Cash, Mada, Visa/Mastercard, bank transfers, Tabby, and Tamara. It handles VAT-compliant invoicing with ZATCA QR codes, insurance billing with automatic patient share calculation, discount management, promotions, coupons, discount cards, service packages, and daily collection reports.

Question 11

Is AndroHealth integrated with NPHIES?

Accepted Answer

Yes. AndroHealth is NPHIES certified and provides end-to-end integration including: real-time eligibility verification (Discover and Discover + Benefits), electronic pre-authorization requests, automated claim submission with priority selection (Normal/Deferred), claim status tracking across all stages (Submitted, Approved, Failed, Rejected), payment reconciliation, and communication with insurance companies. Our team contributed to the NPHIES Implementation Guide.

Question 12

What insurance operations does AndroHealth handle?

Accepted Answer

AndroHealth handles the complete insurance lifecycle: Health Insurance Company (HIC) configuration with price lists and service mapping, patient eligibility verification, pre-authorization for procedures requiring approval, claim submission (automatic and manual), claim tracking across 5 statuses (Ready, Submitted, Approved, Failed, Rejected), offline authorization for manual cases, payment reconciliation, and poll requests for retrieving NPHIES responses.

Question 13

Can I use AndroHealth for multiple branches?

Accepted Answer

Yes. AndroHealth supports multi-branch and multi-facility management through its organizational hierarchy. You can set up parent organizations with child facilities, each with their own departments, locations, wards, and beds. Patient records are shared across branches, users can be assigned to multiple facilities, and management gets consolidated reporting across the entire organization.

Question 14

Does AndroHealth support Hijri and Gregorian calendars?

Accepted Answer

Yes. The appointment calendar supports both Hijri and Gregorian date formats. Users can switch between them using the format toggle. This applies throughout the system — appointment booking, patient registration (date of birth), reports, and all date-related fields.

Question 15

Is my data secure with AndroHealth?

Accepted Answer

Yes. AndroHealth implements comprehensive security measures: end-to-end encryption for data at rest and in transit, role-based access control with granular permissions per user, department, and function, complete audit trail logging all user actions, automatic session expiration after 10 minutes of inactivity with PIN-based re-authentication, and compliance with Saudi healthcare regulations including MOH requirements and the Personal Data Protection Law (PDPL).

Question 16

Can I migrate from my current system to AndroHealth?

Accepted Answer

Yes. AndroHealth supports data migration through its bulk registration feature, which allows importing patient data from Excel files. Our implementation team assists with data migration planning, mapping your existing data to AndroHealth's structure, and validating the import. Contact our team at cs@ahhis.com or call +966 11 483 0044 for a migration consultation.

Question 17

Does AndroHealth offer a free trial?

Accepted Answer

Yes. AndroHealth offers a 14-day free trial with full access to all features — no credit card required, no commitment. You can request a demo or start your trial at ahhis.com/demo.

Question 18

How do I get support?

Accepted Answer

AndroHealth provides support through multiple channels: email at cs@ahhis.com, phone at +966 11 483 0044 (Sunday to Thursday, 7:30 AM - 5:00 PM), in-app issue reporting with screenshot and video upload, and our Help Center at docs.ahhis.com with step-by-step documentation.

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